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Click here for StarWarsShop Coupon Code Starwars Info
Question: Can I order by mail using a money order, credit card, or
StarWarsShop.com Gift Certificate?
Answer: You can order through the mail and pay with a bank, U.S. Postal, or
international money order, major credit card, or StarWarsShop.com gift
certificate. All orders are in US dollars. Personal checks and cash are not
accepted. Simply go through our online shop and check out. In Step 3: Payment
during checkout you will see Offline Payment Options section at the bottom of
the page. Click on the link in that section and it will give you a summary of
your order. To submit payment by mail using credit card, money order, or
StarWarsShop.com Gift Certificate, please print the form, complete it by hand,
and mail it, along with your payment, to:
Lucasfilm - StarWarsShop.com
Product Order
P.O. Box 10228
San Rafael, CA 94912
We cannot reserve your order until we have processed your credit card or money
order, which may take up to one week. Since demand is expected to be high, we
cannot guarantee that the product(s) you are ordering will still be available at
that time.
You must go through the check out process online to see shipping charges and
taxes for your order.
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Question: How long will it take my order to arrive?
Answer: Most orders placed by Noon Pacific Time on a business day
(Monday-Friday) ship that same day. If your order is placed on a weekend
(Saturday-Sunday) it will ship on Monday. If your order is placed after Noon on
a business day it will ship the next business day. We ship from the West Coast,
so ground shipments going to or around California will be in transit for just
one or two business days. Orders to the Mid-Atlantic will be in transit between
3 and 5 business days, and orders to the East Coast will be in transit from 6 to
8 business days. You will receive an e-mail notice with a tracking number the
day after your package ships. Please visit the Shipping section for details on
our shipping rates, policies and transit times.
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Question: Will an email confirmation be sent to me for my order?
Answer: An order confirmation email with your order number will be sent to you
as soon as you click the "Complete Purchase" button. You will also receive a
shipping confirmation email once your order ships. If you are having trouble
receiving this, please check your e-mail system's SPAM filter.
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Question: Do you accept returns?
Answer: Your complete satisfaction is our goal at StarWarsShop.com. If you are
unhappy with your purchase, you may return it to us within 30 days of receipt
for replacement, exchange, or refund. Shipping charges will only be refunded if
the return was due to a mistake on our part, like if you ordered a large shirt
and we accidentally shipped you small, otherwise, shipping fees will not be
refunded. To return an item, please pack it carefully and send it back to us
using the peel-off return address label attached to your order's packing slip.
Please use a carrier that provides a tracking number, such as Fed Ex or UPS, to
return the item to us. Please include a copy of the packing slip and write the
reason for the return, and how you would like us to handle the return, on the
back of this copy. For example, you should let us know whether you want a
replacement for a damaged item, an exchange for a different size, or a refund.
If you have lost the packing slip, please write your full name, e-mail address,
and instructions on a piece of paper and send the package to us at:
Lucasfilm, Ltd.
Attn: RETURNS
20100 S. Vermont Ave.
Torrance, CA 90502-1475
DVDs and videos can only be exchanged for the same title. Costumes and
accessories are not refundable and can only be exchanged for the same item. To
reduce your expense and trouble in returning posters to us, cut off the bottom
few inches of the damaged poster, enough so we can identify which poster you
purchased. Fold it, and return this portion to us in a standard size envelope.
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Question: What if I receive a damaged item or an item is not as advertised, will
I have to pay return shipping?
Answer: If you receive an item that is damaged or defective when you first
receive it or it is not as we advertised you do not have to pay return freight.
Please e-mail customerservice@starwarsshop.com and we will be happy to issue a
call tag for you with Fedex.
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Question: Do you offer volume discounts?
Answer: We do offer volume discounts which you may want to look into if you're
planning a special event. Click here for details.
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Question: Can you mail me a catalog of the items in the store?
Answer: Our shop only exists on the web and we do not have a paper catalog. Our
online shop displays all the items we have available for sale. We do have a
section in the Insider where will display a selection of our current inventory
called Tosche Station. You must subscribe to the Insider to receive this.
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Question: Where else can I find Star Wars merchandise?
Answer: Since we are not the manufacturer of the items in our online shop, we
don't have information on what stores carry each item.
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