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Click here for MotherCare Discount Coupon Code Information
Delivery information
UK Delivery Charges
UK orders of £150 or over will be delivered free of charge (excluding Channel
Islands and BFPO). UK orders of less than £150 will be charged £3.95 per order
(excluding Channel Islands and BFPO). If the order is over £100 and you paid
using a Mothercare card then delivery is free.
To apply for a Mothercare Account Card please click here.
UK Delivery Information
We aim to deliver your order within 4 working days. If the first delivery
attempt is unsuccessful, your parcel may be taken to your nearest Post Office
for collection. Please contact Mothercare Direct on 08453 30 40 30 for more
information.
Selected items may take a little longer, this will be indicated on the product
information and order summary pages. Excluding rocking chairs, these items are
only available for delivery to Mainland UK. Single beds & the Belgravia nursery
range are also available for delivery to the Isle of Wight. For further
information please call Mothercare Direct on 08453 30 40 30
BFPO
Please allow up to 7 working days for delivery to BFPO addresses.
When entering your address details, please enter the BFPO address where you are
based and not Mill Hill.
Channel Islands and Eire Deliveries
A charge of £13.95 will be made for each order delivered to The Channel Islands
and Eire.
For Channel Island customers, please select UK-Channel Islands as your country.
International Delivery
Delivery outside the UK is available for selected items.
A variable delivery charge will be applied at the checkout, according to the
country of destination.
Total order weight* Europe Zone 1 Europe Zone 2 North America Rest of Europe Far
East & Australia Rest of World
up to 2kg £10.95 £14.95 £24.95 £29.95 £34.95
up to 5kg £14.95 £24.95 £34.95 £44.95 £54.95
up to 10kg £19.95 £34.95 £44.95 £64.95 £74.95
up to 15kg £24.95 £44.95 £54.95 £74.95 £94.95
up to 20kg £29.95 £54.95 £64.95 £84.95 £114.95
up to 25kg £34.95 £64.95 £74.95 £99.95 £134.95
up to 30kg £39.95 £74.95 £84.95 £114.95 £154.95
up to 35kg £44.95 £84.95 £94.95 £129.95 £174.95
up to 40kg £49.95 £94.95 £104.95 £144.95 £194.95
up to 45kg £54.95 £104.95 £114.95 £159.95 £214.95
up to 50kg £59.95 £114.95 £124.95 £174.95 £234.95
Belgium,
Netherlands,
Luxembourg,
France, Denmark,
Germany Italy, Spain,
Portugal, Greece,
USA, Canada If you are unsure about delivery
charges to your country,
please contact
customerservice@mothercare.com for further advice
* The delivery charge will be applied according to the total weight of your
delivery. The delivery charge will be displayed at the checkout on the order
summary page.
Delivery is made by airmail and can take up to 30 days.
Import duties and taxes may have to be paid in some countries. Before ordering
please obtain details of these charges from Customs & Excise in the country to
which the goods are being dispatched.
Services to the following countries are currently suspended:
Afghanistan, Chad, Congo Republic, Guinea-Bissau, Iraq, Rwanda, Somalia,
Tajikistan & Uzbekistan.
Last order dates for guaranteed Christmas delivery
UK and Northern Ireland
Please order by 20th December.
International
BFPO - Static
002-150, 543-599, 801-825 - please order by 3rd December
677 - Ascension Island - please order by 26th November
655 - Falkland Islands - please order by 5th November
For all other addresses, please contact BFPO.
Channel Islands, Eire, Cape Verde, Malta, Canary Islands, Gibraltar & Cyprus -
Please order by 5th December
Far East, Australia, Rest of the World - Please order by 5th December
Last order date for Direct Home Delivery items for guaranteed Christmas delivery
Dutalier Chairs - Please order by 12th November
Nursery furniture - Please order by 3rd December
Belgravia range - Please order by 26th November
Windermere range - Please order by 29th October
Littlehampton range - Please order by 26th November
Little Tikes - Please order by 13th December
8-in-1 Adjustable Playground, Playground, Log Cabin & Castle - Please order by
29th November
TP Toys - Please order by 10th December
To confirm any of the last order dates listed above, please call Mothercare
Customer Services on 08453 30 40 30
Hassle-free returns policy
Mothercare is dedicated to offering the highest levels of quality and service.
* We will be happy to refund or exchange any item(s)* that you are not
completely satisfied with, as long as they are returned in an unused condition,
within 28 days of receipt with proof of purchase.
* This can be either direct to us at Mothercare Direct, Ladywood Works,
Leicester Road, Lutterworth LE17 4HD, or most items can be returned to any
Mothercare store. If you need advice please ring 08453 30 40 30. This does not
affect your statutory rights. Please note any postage incurred by returning the
item(s) to us will not be refunded.
* All returned goods must be accompanied by a delivery note (this comes with the
delivery of your goods), with completed details on the reverse.
* If you live overseas please phone our Customer Service Team in the UK on +44
(0)1923 210 210, Monday to Friday, 9 a.m. to 5 p.m.
*excluding toiletries, personal items, opened videos and software (unless
faulty). This does not effect your statutory rights.
Mothercare pushchair guarantee
Any pushchair under £100 (i.e. up to £99.99 is subject to a 6 month guarantee.
Any pushchair over £100 is subject to a 12 month guarantee.
Refunds/Exchange
We will refund or exchange the pushchair if:
* it is returned unused and within 28 days of purchase
* the pushchair displays a manufacturing fault within 28 days of the guarantee
validation period.
Repairs and Spares
We will repair your pushchair free of charge if:
* it displays a manufacturing fault after 28 days and within the guarantee
period.
You will be charged for repairs and spares* if:
* the pushchair has been damaged accidentally within the guarantee period
* the pushchair requires repairs or spares after the guarantee period expires
*If ordering spares through the Customer Service Team you will be charged £2 p&p
in the UK. Your statutory rights are not affected.
Fabric
* Our manufacturers endeavour to hold fabric/co-ordinating components for the
duration of their guarantee. If colours are not available co-ordinating colours
will be used.
Keeping you mobile
We will provide you with a courtesy stroller, subject to availability, whilst
yours is away for repair.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Affix your delivery note or credit card receipt as proof of purchase to the
guarantee.
If a problem occurs with your pushchair and you need to claim under the
guarantee please contact your local Mothercare store of call our Customer
Services Centre team on 08453 30 40 30
Mothercare Direct
Cherry Tree Road
Watford
Herts
WD24 6SH
08453 304030 (International +44 (0)1923 210 210)
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