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How do I place an order? Return To Top
To place your order, please visit our website and then follow the steps below to
complete the ordering process:
# If you have already designed your product, click on the Get Saved Work link,
and enter your email address and password
# If you do not see your design in the list, enter the Reference I.D. Number and
password on the bottom
# If you do not have a saved design, choose one of our many products
# You will be taken to our 'Design Studio', where you will have customizing
capabilities
# Click on the TEXT button to type your message
# Click on the GRAPHIC button to add a graphic to your design
# Click on the MOVE and NUDGE buttons to position your text
# Click on the PAPER button to choose your paper type
# Please be sure to proof your work, as we are unable to make changes to an
order once it is placed
# When you have completed designing your product, press the ADD TO SHOPPING CART
button
# You are able to click on the Modify link to make changes to the design, or
View to see your design
# When you reach the Shopping Cart, press the PROCEED TO CHECKOUT button in
order to enter your Shipping Information on the next page
# Press the CONTINUE TO CHECKOUT button to enter your Billing Information on the
next screen
# On the Order Summary page press the PLACE ORDER NOW button to place your order
# You will be taken to the Thank You page
You will receive an Order Confirmation email soon after placing your order. We
look forward to receiving your order.
How do I change or cancel an order once it has been placed? Return To Top
In general, once an order has been electronically transferred through our
printer network, it is put into production and can not be changed. We apologize
for this inconvenience.
After an order is placed, but before it has been transferred to the printer,
there is a small amount of time in which to cancel the order, recall your
design, and then make changes and reorder. This window of time varies between 30
and 60 minutes after you place your order.
For future reference, if you find a problem with your order within 30 minutes of
ordering, you may be able to cancel it yourself. Return to our website, and
click on YOUR ACCOUNT, then select "Order History". Next select "Get The Status
Of This Order". If you are able to cancel at that time, there will be a CANCEL
button available. You can then cancel your order, make the necessary changes,
and place a new order.
How do I upload a graphic/photo? Return To Top
To upload your own graphic, please follow the steps below:
# Press the GRAPHICS button in the 'Design Studio'
# Then press the button: GET GRAPHIC FROM DISK (this will open a window that
will let you search your hard drive for the graphic that you want to use)
# Press BROWSE and find your graphic
# Double click on the graphic file that you want to include
# When the proper path appears in the window press the button marked AND PRESS
TO GET GRAPHIC
The best graphic format to use is a high resolution TIF. A JPEG works well for
products that accept full color graphics. For a complete list of formats
accepted, look at our FAQs in the Customer Service link. Please keep in mind
that low resolution graphics may not print well, especially if the size is
increased after the graphic has been uploaded into your design.
On all products (except screen printed items and stamps) you may upload your
full color graphic. However, on our 1-2 color products, our site will
automatically convert a full-color graphic to grayscale. You are then able to
change your grayscale graphic to a color offered on our site.
How do I change my email/password? Return To Top
If you would like to change your email address and/or password under which your
account was created, you may access your account using your existing email
address, then select Account Information. This will enable you to change your
information as you'd prefer.
How do I add items to an order? Return To Top
If you would like to add additional items to an order, you will need to go to
the Shopping Cart of the original design. Here you will press the button CREATE
ADDITIONAL ITEM TO ORDER. This will take you back to our website where you will
be able to choose an additional product to add to the existing order. When you
go back to the Shopping Cart you should see both items listed. Please note that
we are unable to combine more than one previously saved Reference I.D. number at
this time.
Pricing/Printing Times? Return To Top
Our prices vary, depending on the quantity ordered as well as product options
available, such as paper, ink and graphics. Volume pricing for our entire
selection of products can be found by clicking on the 'Price List' link on our
homepage.
Printing times can vary, depending on the particular items ordered. These
printing times can also be found by choosing the Price List link, located at the
top of our homepage.
Delivery time depends on the shipping method you select. The options available
include US Mail, UPS Ground, Two Day Air, or Priority Overnight.
We look forward to receiving your order!
iPrint.com's online security Return To Top
We appreciate your concern about putting your credit card over the Internet. We
are committed to making the Internet a safe and fun place to shop. Given the SSL
(Secure Socket Layer) technology employed by our site, doing business on line
with us is very safe. Every transaction conducted is encrypted for privacy.
It is also important to note that credit card companies are very supportive of
business on the Internet. Should your card be used fraudulently, credit card
companies will investigate, and most likely the internet company will be
charged, not the customer. Furthermore, We are committed to fighting credit card
fraud, as our future depends on it.
Selecting a shipping method Return To Top
In order to select your shipping method, proceed to either the Billing
Information page, or the Order Summary page. You will then find a CHANGE
SHIPPING METHOD button. Once you click this button, you can select the shipping
method you would prefer.
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