About illyusa Company....

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Your session will timeout in 15 seconds. Press any key or move the trackball if you need more time. Frequently Asked Questions coffee E.S.E. cup collections espresso machines subscription programs illy a casa and espresso membership policies How can I get in touch with illy Customer Care? How long does ground shipping take? What types of expedited shipping are available? When is sales tax charged? What is illy's return policy? How secure is my information? How is my personal information used? What are "cookies" ? How can I get in touch with illy Customer Care? To contact illy regarding the status of an order, or with questions about our merchandise, please send an email to customer.service@illyusa.com or call us toll-free at 1-877-4MY-ILLY (877-469-4559) Monday through Friday between the hours of 9:00 a.m.
and 7:00 p.m.
E.S.T.
Please have your order number handy to help us serve you better.
For career information, click here.
For company and all other inquiries, email info@illyusa.com.
[ menu ] Shipping Information Three shipping options are available: ground, next-day air and two-day air.
Shipments can be made within United States only.
Shipments can not be made to APO addresses.
[ menu ] How long does ground shipping take? Under normal conditions when merchandise is in stock, orders will be received within seven to ten business days.
Ground Shipping is free of charge for coffee totaling $70 or more.
Please note that free shipping applies only to the coffee portion of an order when the coffee cost is $70 or more.
All other orders will be charged according to the Shipping Fee Chart* except for illy a casa coffee membership program shipments which will be charged $5.00 for ground shipping if the coffee total is under $70.
[ menu ] What types of expedited shipping are available? Next Day Air Orders placed by 12:00 noon E.T.
will be shipped for receipt the next business day.
See Shipping Fee Chart for fees. Second Day Air Orders placed by 12:00 noon E.T.
will be shipped for receipt within two business days.
See Shipping Fee Chart for fees. [ menu ] When is sales tax charged? Sales Tax will be applied to non-coffee orders shipped to the following states: Arizona, California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Virginia, and Washington.
[ menu ] What is illy's return policy? If for any reason you are not satisfied with your order, you may return the merchandise within 30 days of purchase for a refund or exchange.
Refunds will be made to the original credit card used to make the purchase.
To ensure proper credit, the original packing slip must be returned with the merchandise.
Shipping charges are not refundable.
For machine returns: Please call illy's Customer Care Center at 1-877-4MY-ILLY (877-469-4559) to obtain a "return authorization." Machine and grinder kit purchases will be refunded less the cost of shipping, handling and the value of complimentary kit items (such as coffee and cups).
Ship merchandise to: illy caffè North America, Inc. Returns Fulfillment Center 5385 E.
Provident Drive Cincinnati, OH 45246 [ menu ] How secure is my information? When you place an order or provide us with information, the data is kept safe and secure through encoding with SSL technology, an encryption protocol that protects information as it travels over the Internet.
[ menu ] How is my personal information used? illy is committed to protecting your privacy.
We use the information we collect about you to process orders and to provide a more personalized shopping experience.
To process and fulfill your order, we need to know your name, e-mail address, mailing address, credit card number and expiration date.
We will never sell or give this information to a third party.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new illy services and programs we think you'll find valuable and select offers from our partners.
You may opt-out of these notifications at any time by going to your Account Profile and unchecking the email notification boxes under Personal Preferences.
[ menu ] What are "cookies" ? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.
Our cookies do not contain any personally identifying information, but they do enable you to enjoy special features such as reviewing your order history and quicker checkout by allowing the store to recognize you as a returning customer.
If you wish to prevent your browser from accepting cookies, or be notified when a new one is received, look under the "help" menu on your browser's tool bar.
We recommend that you do not disable cookies if you wish to take advantage of our site's enhanced features.
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