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Click here for Half.com Coupon Claim Code Information
Buyer Return Policy
If you receive an item different than described or an item that is not of stated
quality, you can use Half.com's Email Forwarding System to contact the seller
and resolve the issue.
1. Click the My Account link near the top right of the page. You may be asked to
sign in.
2. Click the Purchases link. Your most recent purchases will be listed on this
page.
* If the purchase in question is not on this page and you have the transaction
number, enter it in the "View Transaction:" box and click the "Go" button.
* If the purchase in question is not on this page and you do not have the
transaction number, you can locate the purchase by selecting the month and year
in which it took place and clicking the "Change" button.
3. Once you've located the purchase, click the corresponding "transaction #" and
you will be directed to the details of the transaction.
4. Click the "Contact Seller" button. This will take you to the "Contact a
Half.com Seller" form, which you can use to send an email to the seller.
With seller approval, a buyer may return an item. Effective December 1, 2002, a
buyer will have 7 days to return an item once the return has been authorized. A
tracking/delivery confirmation number must be provided by the buyer if a seller
disputes the timeliness of the return. In the event of a dispute, a full refund
may not be issued if the item was not shipped within 7 days of return approval
or proof of the shipping date cannot be provided by the buyer. Half.com reserves
the right to make the final decision regarding refunds in these matters. Please
note that items purchased from Half.com sellers need to be returned directly to
the seller and not to Half.com.
You may not contact the seller (or submit a Buyer Protection Policy Claim to
Half.com) if you have instructed your credit card company to charge back the
disputed item. Buyers who go though their credit card company to dispute a
charge may loose their privilege to buy or sell on Half.com.
Contacting a seller
Whether you are reporting a problem with an item or simply inquiring about the
status of your order, you can contact a Half.com seller by following these
instructions:
1. Click the My Account link near the top right of the page. You may be asked to
sign in.
2. Click the Purchases link. Your most recent purchases will be listed on this
page.
* If the purchase in question is not on this page and you have the transaction
number, enter it in the "View Transaction:" box and click the "Go" button.
* If the purchase in question is not on this page and you do not have the
transaction number, you can locate the purchase by selecting the month and year
in which it took place and clicking the "Change" button.
3. Once you've located the purchase, click the corresponding "transaction #" and
you will be directed to the details of the transaction.
4. Click the "Contact Seller" button. This will take you to the "Contact a
Half.com Seller" form, which you can use to send an email to the seller.
You may contact a seller via Half.com's Email Forwarding System only after
placing an order with that seller. Once you have placed an order, you may
contact the seller any time within the next 60 days.
When you use the Email Forwarding System, Half.com will send the seller a
message with your comments, questions, transaction information, and your email
address.
How can I tell if my order went through?
You can access information on line anytime to see if your order was completed.
Please follow the steps below.
1. Click the My Account link. You may be asked to sign in.
2. Click the Purchases link.
The Purchases screen will display all the orders you have placed on Half.com,
sorted with your most recent orders at the top. If the order you just placed is
not there, there may have been a problem checking out. Check your Shopping Cart
to see if your items are still there.
NOTE: If you are checking on a purchase you have just completed, you will want
to be sure to use the links outlined in items 1 and 2 above to review this
information. Do not use your browser's 'Back' or 'Forward' buttons, as these do
not refresh the screen with updated information from our servers. Using the
'Back' and 'Forward' buttons will not always give you the most up to date
information for your account.
Can I cancel an order that has already been placed?
At Half.com, purchases are made from other Half.com members across the country.
Once you place an order on Half.com, the process of your item being shipped to
you begins immediately. Half.com emails the seller and the seller confirms and
ships the item to you within 24 hours of that confirmation. This often happens
within hours of placing an order.
Due to the nature of this system, buyers cannot cancel orders once they are
placed. This includes duplicate orders. All sales are final, except for those
cases defined in the Half.com Buyer Protection Policy.
If you believe you can contact the seller before they ship your item, you may
contact them by following the instructions below. Please understand, however,
that the seller is not required to cancel the purchase.
To contact a seller using Half.com's Email Forwarding System, follow the steps
below:
1. Click the My Account link near the top right of the page. You may be asked to
sign in.
2. Click the Purchases link. Your most recent purchases will be listed on this
page.
* If the purchase in question is not on this page and you have the transaction
number, enter it in the "View Transaction:" box and click the "Go" button.
* If the purchase in question is not on this page and you do not have the
transaction number, you can locate the purchase by selecting the month and year
in which it took place and clicking the "Change" button.
3. Once you've located the purchase, click the corresponding "transaction #" and
you will be directed to the details of the transaction.
4. Click the "Contact Seller" button. This will take you to the "Contact a
Half.com Seller" form, which you can use to send an email to the seller.
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