GENERAL QUESTIONS: (back to top)
Q: How do I contact Fingerhut (for customer service or ordering)?
A: For customer service, you can call us at 1-800-208-2500.
To order, you can contact us by phone at 1-800-603-7052 or by mail at the
following addresses:
Customer Service Address
Fingerhut
6250 Ridgewood Rd.
St. Cloud, MN 56303
Ordering Address
Fingerhut
P.O. Box 3310
St. Cloud, MN 56372-0039
Q: How can I place an order?
A: You can place an order on this site, by using an order blank from the catalog
you received, or by calling our toll free order line at 1-800-603-7052.
Q: I saw a product in the catalog, how do I make sure I get the free gift?
A: When you order on the Internet, make sure you enter the Catalog Number found
on the catalog order blank or on the back of your catalog (highlighted in
yellow). This ensures that you get the advertised premium.
Q: I heard you were going out of business. Is that true?
A: Until recently we were part of a major retailer which ceased operations of
Fingerhut. Now we are independent again, dedicated and focused on you, our
customer. We think you'll find an even friendlier, more personal company going
forward.
CREDIT QUESTIONS (back to top)
Q:What if I have questions about my Fingerhut Credit Account?
A:You can access your Fingerhut Credit Account by clicking here. Once accessed,
you can look up a wealth of information about your account, and can view past
orders and past statements. If you have additional questions or need specific
help, you may also call Fingerhut Account Services at 1-800-325-6168.
Q: How do I apply for a Fingerhut credit account?
A: You can apply on the internet by placing an order. At check out, you will be
provided with a link that will allow you to apply for credit.
Q: I used to be a Fingerhut customer, what happened to my Credit Advantage
account?
A: Your previous Fingerhut Account (through Axsys National Bank) is now managed
by CompuCredit. You will need to mail your questions to:
Q: I have questions about my Axsys National Bank billing, who do I call?
A: Until recently we were part of a major retailer. Now we are independent
again. Your previous Fingerhut Account (through Axsys National Bank) is now
managed by CompuCredit. You will need to mail your questions to
Q: What does "deferred" mean?
A: Normally, your first payment is due after 30 days. Deferred Payment means
that your first payment is due at a date later than normal. The deferral period
varies by promotion and is always identified within the catalog or on the
internet site.
SafeLine Account Protection (back to top)
Q: What is SafeLine Account Protection?
A: For just pennies a day this program will protect your Fingerhut Credit
Account (Issued by CIT Bank) in case you are laid off, become disabled, or pass
away. In the event you become unemployed or disabled, there are no payments due
or late fees assessed for up to six months. In the event of your death, your
account would be paid in full. SafeLine is an optional benefit for Fingerhut
Credit Customers and is offered by CIT Bank. You may cancel your coverage at any
time.
Q: What is the cost of having SafeLine Account Protection?
A: Coverage is very affordable! The fee charged to your account is only 94 cents
per $100 of your total balance at the end of each monthly billing cycle. It’s
absolutely free if you have no balance on your account and you may cancel the
coverage at any time.