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Click Here for DVDMegaPacks.com Coupon Code Information
Customer Service
If you have any questions email us at service@dvd-megapacks.info or call us
888-577-0666.
Or contact us at:
DVDMegaPacks.com
2445 Nevada Avenue North
Golden Valley, MN 55427
Frequently Asked Questions
General Questions
Question: Are these films full length features or just previews and trailers?
Answer: These are all full-length feature films.
Question: What region are these DVDs?
Answer: These DVDs are Region 0. They will play in any DVD player in the world.
Question: Are these DVDs PAL or NTSC compatible?
Answer: These DVDs are NTSC compatible. That means if you live in North America,
South America, or Asia you will have no problem viewing these DVDs. If you live
in Europe or Australia, you should check your TV documentation to see if your TV
supports NTSC.
Question: I see some DVD MegaPacks on your list, but I can't order them. How can
I get those?
Answer: If there is a MegaPack you can't order, it hasn't been released yet. If
you join the club, we guarantee you will be able to receive them as soon as they
become available. If you do not join the club, we cannot guarantee you will
receive them because they are being released in limited quantities.
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Club Questions (Club no longer available)
Question: What if I receive a collection that I do not like, but would like to
continue being a member of the club?
Answer: After your 3rd obligated shipment, you will receive a form. This will
let you select which DVD MegaPacks you want to get and which ones you don't want
to get.
Question: Can I join this club and have the orders shipped outside the US?
Answer: No, but if you go to CrazyApe.com, you can purchase them individually.
Question: Can I substitute the first three obligatory shipments?
Answer: No, these are automated shipments, and there are no substitutions
avaialable for just these three shipments at this time.
We are a 100% Secure Yahoo! Shop
Secure Site Information
Delivery Methods
Refund & Return policies
Privacy Statement
Security:
This site has security measures in place to protect the loss, misuse, and
alteration of the information under our control. Your credit card is safe,
because our site uses the latest encryption technology. When you order from us,
your credit card information is protected with digital certificates, secure
commerce servers, and credit-card-fraud detection software. A credit card
purchase at the DVDMegaPacks.com is more secure than handing your card to a
store clerk at the mall. Ordering through DVDMegaPacks.com provides several
security measures. Also be aware we are a Yahoo! Secure Store, which means you
get the saftey and security of Yahoo!'s amazing technology with the great
customer service of a small "mom and pop" store.
Delivery Methods:
Domestic (USA) Shipping Methods:
Standard
Priority
Express (2nd Day)
We only ship orders M-F. We do not ship on weekends. Air delivery order placed
on Saturday or Sunday will ship the following business day.
All Express Orders Placed by 2:00 CST will be shipped out the same day
(excluding weekends and major holidays).
International Shipping Methods:
We do not ship internationally right now. Please visit this site to place an
International Order
Refund and Return Policy:
DVD Club Return Policy:
You have 10 Day money back guarantee with your first shipment. If you aren't
satisfied, refer to the steps below on how to return your order.
Non-Club Return Policy:
If, for any reason, you are dissatisfied with what you have received from us,
you can return your purchase for a full refund (except shipping charges), as
long as your return is 30 days or less from the date shipped. You must follow
these instructions to return something:
DVDMegaPacks will not accept any return without a valid RMA number.
Requests for RMA numbers must be made within 30 days of the shipping date.
To request an RMA number, email us at service@dvd-megapacks.info.
Do not return anything WITHOUT receiving an RMA number.
Any products returned without proper RMA# will be assessed a 20% fee.
RMA numbers are good for 10 days from the date of issue.
Shipping is prepaid by customer, on all returns
Please allow two weeks for credit.
Due to our relationship with our manufacturers, if part of a product becomes
defective, you have to return the whole thing to receive credit or a
replacement.
For replacements, once the returns department has received your defective
product, DVDMegaPacks will immediately ship your replacement (dependent on stock
availability) to the same address as the original order.
Please return your item (defective or otherwise) in the same manufacturer
packaging it came in. Include all packing material, manuals, software, and
registration cards. Your ORDER NUMBER MUST be written on the outside of the
shipping carton.
Remember to include the packing slip from your original order. If you don't have
it, just give us your order number.
Please do not write on the manufacturer's box. Instead, please write your RMA
number either on your packing list, or, if your item came packaged in a plain
brown box or paper, simply write it on the outside of that packaging.
Please send authorized returns to:
DVDMegaPacks
Attn: RMA #_____
2445 Nevada Ave N
Golden Valley, MN 55427
Privacy Statement:
DVDMegaPacks.com has created this Privacy Statement in order to demonstrate our
firm commitment to this very important issue. The following discloses our
information gathering and dissemination practices.
We use your IP address to help diagnose problems with our server, and to
administer our Web site only! We do not use your IP address for any other
reason.
Our site uses cookies to keep track of your shopping cart. We also use cookies
to enable our site to customize itself to your preferences. One example of this
is the 'Remember Me' function when checking out. In this case, our site places a
simple cookie allowing you to place future orders without re-entering all of
your billing or shipping information. We never save your credit card
information.
Our site's order form requires users to give us contact information like your
name and email address. The customer's contact information is used to contact
the visitor when necessary as to status or issues regarding their order. Users
may opt-out of receiving future mailings; see the choice/opt-out section below.
DVDMegaPacks.com does not condone the use of SPAM or unsolicited email for
marketing our products. To spread the word about our great products & services,
we partner with marketing companies that specialize in targeted opt-in type
services. We work with our partners with the understanding that all outgoing
promotions are to be sent to OPT-IN customers only! If you have received an
email about our products, and wish to be removed, please follow the instructions
contained within the email you received from one of our partners. We thank you
for your help and understanding with this matter.
DVDMegaPacks.com also emails promotions to our own Opt-in customer base
bi-weekly. We use this powerful tool to keep our customers up-to-date with the
latest specials and promotions! This list is strictly opt-in.
We do not now, nor will we ever sell or rent a list of our customers to anyone,
under any circumstance.
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