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Click Here for ALLSOP Coupon Code Information
Frequently Asked Questions
You’ve got questions and we’ve got answers. If we get contacted with a question
more than a couple of times a week we add it here. That way you can get some
help if we happen to be asleep when you need it. And don’t blame us for being
asleep if it’s 2:30 in the morning!
What stores in my area sell Allsop products?
We’ve been around for 40 years, and our products are available all over the
world. But before you run out the door, check with your local stores to see what
they have. Unfortunately, not all of our products are carried at every store.
Check here to find a retailer, or call us at 1-800-426-4303. All of our products
are also for sale on this very web site.
How can I get an Allsop catalog?
We don’t produce a consumer catalog. Our web site is easier and less expensive
to keep up to date, which benefits both of us. Plus we can put way more
information here, so feel free to go shopping.
What are my payment options to order from Allsop.com?
Since we don't think you should pay for your order until it is actually on its
way, we won’t bill you until your products actually ship. We accept Visa,
MasterCard, American Express and Discover. Make sure you provide your exact
billing address and telephone number (the address and phone number your credit
card company has on file for you). Incorrect information may cause a delay in
processing your order. We also accept personal checks, company checks, cashier's
checks and money orders. But this is a little more involved. First, place an
online order, then print a copy of your order confirmation and mail it with your
check or money order to: Allsop, Inc. P.O. Box 23 Bellingham, WA 98227 Attn:
Accounts Receivable Please write your order number on the check. We process your
order within a business day after we receive your money order or cashier's
check. For personal and company checks, we process your order after the funds
clear. Please allow up to 10 banking days after receipt for clearance of funds.
Why do the instructions for the Laser Lens Cleaner say the cleaning brushes are
on track two, but then tell me to skip track two in the cleaning process?
The cleaning brushes are located on track two, however the cleaning process only
takes seconds. The laser lens is cleaned as the laser passes from track one,
over track two, and on to track three. You do not need to play track two. Simply
insert the CD, press play and fast advance to track three. Done.
Are refills still available for my Allsop Audio Cleaner?
Yes. You may order them directly from us. The refill includes three sets of
replacement pads and solution.
Can you send me a catalog?
Allsop does not produce consumer catalogs. To see a complete listing of our
products, along with detailed product information, visit the products secion of
our web site.
How often should I clean my audio/video equipment?
This depends on how often and how much you use your equipment. It is best to
consult your equipment owner's manual or the manufacturer of your electronics
components.
Is it OK to use rubbing alcohol instead of the Allsop Ultreen Solution?
Yes, but not on a regular basis. Alcohol evaporates quickly and can have a
drying effect on the rubber and plastic components of your electronics. Ultreen
is a mixture that is less drying and better for your equipment. If you have run
out of Ultreen, you can order more from Allsop, but there is a chance that your
audio/video cleaner needs to be replaced.
How many times can I rewind my Video Head Cleaner?
Once. The cleaning tape should only be used twice to effectively clean your
video equipment.
How do I clean my Glare Screen?
When the glare screen is dirty (dust, shiny specs, ets.) it should be wiped with
a very soft, chamois-like cloth or cotton t-shirt. If it will not come clean by
wiping with a dry cloth, it can be run under tepid water and cleaned with a very
mild dish liquid. Do not use a window cleaner or alcohol wipe.
What do I do with the wire/clip that is attached to my glare screen?
The clip is a grounding wire that should be attached to something metal that is
grounded. A screw at the back of your computer system (not the monitor) works
best. This helps to dissipate static, which will reduce dust build-up on your
screen.
Am I able to use the DiscID CD-R Label Kit on my Apple Computer?
Yes. Download the Mac Templates here.
What is causing my CD or DVD to skip?
There are several possible reasons that a CD or DVD might skip. A skip happens
when something interferes with the laser from your disc player (CD Player, DVD
Player, Game Player or computer) and the data contained on the disc. The problem
will lie in one of two places: the disc player and/or the disc.
If your disc player is the problem, you will experience skipping or other
problems with multiple discs. For example, if it seems that a lot of your CDs
are suddenly skipping, the problem is probably with the disc player and not your
discs. Try using one of Allsop's Laser Lens Cleaners to clean and protect the
performance of your electronics.
If you have a disc that is skipping on multiple players, there is something
wrong with your disc. Problems range from things as simple as a build up of
debris or fingerprints to more serious damage like abrasions and scratches.
These types of surface damage prevent your disc player’s laser from reflecting
off of the CD correctly, which can cause the CD to skip or sometimes stop all
together. Use the Allsop Disc Restore scratch repair system to return your disc
to like-new performance.
It looks like there are a lot of scratches on my CD. Do I have to fix them all?
No. It is common to have several small marks and lines on a CD. These will
happen from everyday use. Most of these marks will not hinder playback of a CD,
DVD, Game Disc or CD-ROM. If your disc is skipping, first try cleaning it with a
clean dry cloth. (Allsop CD Cleaner, Microfibre Cloth, etc.) If it still skips,
look for the most severe scratches. These would be long, deep, wide or jagged.
I have tried to fix this scratch, but I can still see it. What now?
Test it in your player. Usually, this is OK. The proof is in the performance. If
the disc now works, you have done enough. Simply because a scratch is visible to
you does not mean it will cause the disc to fail.
How do I know if my disc is fixable?
There are two tests you can perform to learn if the damage is too severe to fix.
The Light Test: While looking at the data/reflective side of your disc, hold it
up to a bright light. If you can see light through the disc in tiny holes or
scratches, that scratch is irreparable. The scratch has punctured the aluminum
layer of the disc so a laser will no longer reflect correctly.
Reflection test: A repairable scratch will have a slight reflection in the disc.
Take a close look at your disc. While focusing on a scratch, tilt the disc
slightly and look to see if you can see a reflection of the scratch deeper in
the disc. If you see the reflection, the scratch is repairable. If not, the
scratch is deep enough to have damaged the aluminum layer of the disc and is not
repairable.
But Wait! Don’t throw your discs away yet. The location of the scratch is
important. Use the Disc Scratch Locator (Included in Allsop's Disc Restore) to
find out if the scratch is in an area of the disc that contains data. If the
scratch is in an area not storing data, the scratch will not affect playback.
For example, if you have a CD containing 60 minutes of music, and a scratch is
in the 70 minute area, that is not the scratch causing your problems. Keep
looking.
Why does the finishing pad leave lint on my disc?
The finishing pad is made from 100% virgin wool. The process of polishing the
repaired area will leave a small amount of lint on your disc, but this will not
affect your disc's performance. To remove the lint, use one of the microfibre
cloths included in the Disc Restore system.
I used the Precision Polisher and it left a big hazy area on my disc. How do I
fix it?
The haze is a result of the repair process. In fixing your disc, the Precision
Polisher will remove some of the plastic from your CD and leave a slight haze.
The square finishing pad, included in the Disc Restore system, will remove the
haze and prepare your disc for playback.
Why does the Precision Polisher stop when I am repairing a disc?
The Precision Polisher is equipped with a safety feature to protect your disc
from too much pressure. To protect your disc the Precision Polisher will turn
off it you press too hard. The repair process requires only light pressure.
What is a disc made of?
A compact disc is comprised of four layers of material. The thickest part of a
disc is a polycarbonate base; it is what you see if you look at the data or read
side of a disc. It takes the brunt of exposure and abuse sometimes resulting in
skip -causing abrasions and scratches. The next layer is aluminum. This layer
serves to reflect the laser of a CD or DVD player. If the aluminum layer of your
disc is damaged it is not repairable. On top of the aluminum is a protective
layer of acrylic resin. Finally the top of the disc is the printed layer that
includes any text, such as song titles, or graphics.
Why does the scratched area of my disc get so hot when I am repairing it?
Too much friction is building up because you are not using enough water with the
Precision Polisher. It is imperative that you use water with the Precision
Polisher. Failure to use enough water will cause some of the material on the
disc to melt. This can be irreparable.
I have tried to repair my disc with Disc Restore, but the problem is worse than
before. What do I do now?
This will sometimes happen when more water is needed in the repair process.
Using the Precision Polisher creates a lot of friction heat. This heat can melt
some of the disc material, which will cause laser reflection problems. Usually
this can be repaired. Go through the repair process again using more water. It
is better to use too much water, than not enough.
Do CD and DVD players require maintenance?
In a word … Yes. Electronics components are not air tight. Hair, dust and other
airbourne contaminents can settle on the laser lens and interfere with the laser
transfer process. These are delicate components that should not be cleaned by
hand. Allsop’s laser lens cleaners are designed to gently brush away debris from
the laser lens. Allsop offers several solutions to help you maintain the
performance of all of your laser lens drives.
Why don't all of the holes underneath my Underdesk Keyboard Drawer line up?
It is not required to have all of the holes to line up. Insert screws in the
four outer-most holes to support the drawer.
Why don't the locking tabs on my drawer slides work?
This is a common problem resulting from the tabs being bent in to far. To fix,
pull the drawer completely out and slightly bend the tabs out. Test the drawer
and adjust as needed.
From what materials are Allsop Mousepads made?
The non-slip base is neoprene. The mousing surfce is made from Polyester.
I just used Allsop's Drive Clean and now my computer says "Disk Unreadable" and
asks if I want to format it? What do I do?
Your computer has made an attempt to read the cleaning disk. In doing so, the
cleaning fabric has come into contact with the read/write head and the cleaning
process has taken place. The "disk unreadable" message is the result. Simply
eject the cleaning disk and select cancel in the message window.
How does a Laser Lens Cleaner work?
The cleaning brushes on the underside of the disc are placed during track two.
When the laser lens passes track two, the brushes gently whisk away any hair or
dust that may have built up on the lens. The entire cleaing process takes only a
few seconds.
Why does my computer not rest evenly in my CPU Caddy?
The alignment of the wing nuts on the inside of the CPU may affect the placement
of your CPU. If the wing nuts are perpendicular to your CPU, they may block your
CPU from resting evenly in the CPU Caddy. To correct this, turn the wing nuts
slightly until the CPU has enough room.
Do Allsop Glare Screens block radiation?
Allsop offers four different Vision Guard Glare Screens. Three of the four
(Models 23147, 27040 and 25831) block up to 99 percent of ELF and VLF radiation
emitted by computer monitors, while also reducing glare to prevent eye strain.
The more economical VisionGuard (Model 23146) does not block radiation. It is
designed to reduce glare.
What do I do with the wire/clip that is attached to my glare screen?
The clip is a grounding wire that can help reduce static and dust build up on
your screen. Attach it to something metal that’s electrically grounded. A screw
on the back of your computer system (not the monitor) works best.
How do I clean my MousePad?
Please ... do not soak it. Don’t put it in your dishwasher, washing machine or
dryer. Our fabric MousePads can be cleaned with a damp cloth. If it’s really
dirty, use a little dish soap and let it air dry. If you have one of our Hardtop
or Accutrack MousePads, just wipe them clean with a damp cloth.
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